Faq
Frequently Asked Questions
Have you had doubts? Do not worry! In this section you will find all the answers to your questions. Browse through the tabs according to the type of question you need to solve, open the answer to your question, and convince yourself that with Best Hotels they are all advantages! If you cannot find the answer you are looking for, we will be happy to assist you through the telephone 977 374 203, by sending an email to info@besthotels.es or through the contact form on our official website.
About us
Best Hotels is a Spanish hotel chain with 39 hotels located in 12 different destinations. Dedicated to always offer the best service at the best price, our regular customers guarantee our family service and give us their confidence year after year . Make your reservation with us and start enjoying the exclusive advantages we offer you! Here you can see all the options for your next trip.
How can I confirm that you have received my reservation?
If you have booked through our website, in the upper right part of the web you will find the section "My reservations" where, with your email and the booking number, you can confirm that everything is ready for your stay.
Do you have rooms adapted for people with reduced mobility?
Many of our hotels have adapted rooms.
You can find out which ones do, contacting our booking center:
+34 977 374 203
info@besthotels.es
Up to what age are they considered children?
Children under 2 years old are considered babies and do not pay as guests.
From 2 years up to 12, they are considered children and pay as such.
From 13 years old they count as an adult and pay the full price, except in Best Delta (Mallorca) where from 15 years old they count as an adult.
Always remember to inform the age of the children when making your reservation.
In no case may minors (up to 18 years old) stay without the guardianship of an adult.
What is the restaurant schedule?
Each hotel has its own schedules.
You can check the restaurant's schedule in the "Services" section of each hotel page, by clicking on the "Restaurant" line
How can I get to the hotel?
On the website of each hotel you will find the address and a "google map's" icon. Click on the icon to open the map, and check your location to see the best route to the hotel.
How can I book?
We propose you to make your reservation through our official website, or by telephone by calling the hotel or the Best Hotels reservation center .
You can also book at your trusted travel agency.
What is the best hotels club and how does it work?
CLUB Best Hotels is our way of rewarding your loyalty: Get your card from the Club Best Here and you will enjoy great privileges in your next stays.
Do you send discounts by email?
Of course! Do not miss our offers, and sign up to our newsletter by filling in the form that appears at the end of this page. Be the first to find out about our latest news and exclusive discounts.
Do you have any discount code?
Occasionally we make discounts that require the use of a promotional code in the booking process. We report these discounts to our registered customers. Register now and stay updated so you don't miss a thing!
Pets Allowed?
We know that your best friend is very important to you but, due to hygiene and security reasons in our hotels and apartments, pets are not allowed.
You can always resort to trusted nurseries in your locality, so that during your holidays, your pet stays in good hands.
How do I know that on your website you have the best price?
Best Hotels guarantees the best online price on your reservation. If you find a better price online we will match it.
Click here for more information, or visit the "Best price guaranteed" section on our website
On the web the same price does not appear yesterday, what happened?
Our prices change depending on the rooms we have available at the time. In general, prices rise as the date of your trip approaches, so we recommend that you book your next holidays as soon as possible.
How can I get in touch with my hotel?
On the website of each hotel you will find the direct telephone and the email of the reception.
Do you want to be part of the best hotels team?
At Best Hotels we consider that the people who make up our team are one of the keys to our success.
We are looking for professionals who wish to have a job prospect in a rapidly expanding company.
Check the job offers available in the "work with us" section of our website, or send us your CV through the following link
What documents do I need to check-in upon arrival at the hotel?
Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers
What is the time of check-in and check-out of the hotel?
Depending on the hotel, check-in/check-out times may vary. Within the web page of each Hotel, in the section "Services" click where it says "Reception 24h" and it will show the exact times.
As a general rule, the Check-In is from 14:00 and the Check-Out must be done before 12:00
If you arrive before the check-in time, you can leave your luggage in the luggage room and enjoy the common areas of the Hotel.
If you have special needs, contact us and we will do our best to help you.
On the last day, can I leave the room later?
It is possible to keep the room after 12:00 on your check-out day (Late Check-Out)
This service is subject to availability (check with reception the day before departure) and may carry additional supplements.
I found a lower price on another website. Can you match the price?
Of course! Best Hotels guarantees the best online price on your reservation. Check all the information HERE .
Can I modify my reservation?
To modify a reservation you have made on our website, see the page "My Reservations" here or contact our agents by calling +34 977 374 203
If the reservation has been made through a travel agency or other web page, you must contact them in order to request any modification you may need.
Can I cancel my reservation?
If your reservation is not a "non-refundable" one, you have up to 48 hours before the arrival to cancel without fees.
In order to cancel a reservation you have made on our website, see the page "My Reservations" here or contact our agents by dialing +34 977 374 203
If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation of your booking.
Can I make a special request for my reservation?
Of course! If you have any preference regarding the views, location of the room inside the hotel, distribution of the beds, or any other subject relating to your reservation, you must contact the reception directly. You will find the contact details on the page of each Hotel.
Whenever possible, our reception team will do everything in their power to make your stay with us as pleasant as possible, but we can not guarantee the requests.
* Some requests may incur additional expenses, you will always be informed at the time of making the request.
Do you make discounts for groups?
Do you travel in group? Are you going to celebrate your wedding in one of our destinations and you need a hotel to host your guests? Looking for a hotel in where to organize your company event?
For reservations of more than 25 people, or special events, our group department offers a fully personalized service.
Please, fill in our form and we will contact you as soon as possible
What discounts do children have?
Check the detail of the discounts for children in the "Offers" section of our website.
How can I reserve a cot? Does it have any cost?
Our hotels have free cribs for your baby.
If you need to reserve a crib, please indicate it in your reservation comments or contact the hotel directly by phone or email
What does "non-refundable rate" mean?
By choosing a NON-REFUNDABLE rate you can benefit from up to 10% discount!
The total amount of this reservation must be paid in advance.
This rate does not allow changes, modifications or refunds.
Is there wifi in all the hotels?
Yes, in all our hotels you can enjoy free WiFi.
Do you have hotels with a spa?
From Best Hotels we bet to continue improving the dedication and detail directed to you and your family. For this reason, we have created "Best SPA" , the seal of quality that distinguishes our Hotels as ideal establishments to enjoy an unforgettable family holiday.
You can check the list of all our hotels with Spa and the services offered HERE
For more information about conditions and rates, get in touch with each of the hotels.
Is there animation in the hotels?
Fun is assured at Best Hotels!
Our team of entertainers will take care of livening up your stay at our hotels with a huge range of day and night activities that will bring out your inner child: shows, daily music events and flashmobs, lipdubs, aquagym, competitions, football, water volleyball, pétanque, live music, magic shows, karaoke...
Only in beach hotels, check here your hotel's entertainment program
Do you have special entertainment for children?
At Best Hotels we ensure that the little ones enjoy the holidays they deserve with our children's entertainment programs.
We prepare activities throughout the day, adapted to different ages, in the company of our mascot "HUGO" our friendly dragon that is present in almost all the holiday hotels: includes Mini Clubs (check ages of these services at each hotel), activities adapted to little ones and pool games, crafts, mini disco, musica shows, sports, recycling workshops, makeup, drama, etc.
You can check our animation program only in beach hotels HERE
We also have children's pools themed with slides and games in: Best Cap Salou, Best Sol D'Or and Hotel Oasis Park (Costa Dorada), Best Costa Ballena Hotel (Costa de la Luz), Hotel Best Sabinal and Best Pueblo Indalo Apartments (Coast of Almeria).
Do you have gluten-free foods and other allergens?
Yes, our restaurants have the possibility to prepare special foods for people with allergies, intolerances and other special needs.
Please, contact the hotel a few days before your arrival to inform them of your needs.
Is there a hair dryer in the rooms?
Yes, all our rooms have hair dryers.
Is there a fridge or minibar in the rooms?
Almost all of our hotels have a mini fridge, or minibar, in the rooms.
In some cases, the availability of a refrigerator may involve some kind of additional fees.
Please, check availability and price directly with the hotel
I have a reservation in half board or full board, are drinks included?
No, drinks are not included in the half board or full board basis.
In addition, many of our hotels offer the option of All Inclusive , you can check the All Inclusive hotels here
What is included in the all inclusive?
Some of our hotels offer the possibility to book in All Inclusive; this means that, apart from the meals (breakfast, lunch and dinner buffet), drinks *, snacks * and ice creams* are also included
* Certain brands, cocktails or snacks may carry additional supplements.
You can see the summary of what is included in the page of each hotel, by clicking on the "All inclusive" line, for more information on brands and / or supplements you should contact directly with the hotel.
You can check the All Inclusive hotels by calling our reservation center or by clicking HERE
Can I eat in the restaurant even if I don't have the meals included?
Of course!
Our restaurants are open to everyone, even if you do not have a meal included you can enjoy the buffet by paying it separately.
Find out beforehand about availability and prices at the reception
Is there a dress code or dress code in the restaurant?
Yes, for the dinner service in the hotel's buffet restaurant, formal dress is required : long pants or formal bermuda short for men.
Sports garments, swimsuits, beachwear or similar are not allowed at dinner
Is there a safe in the rooms?
Yes, all our hotels and apartments have a safe in the room.
In most establishments this service is free, but in some it may involve an additional charge or the payment of a deposit.
Please, contact your hotel in order to know the conditions.
Do hotels have parking?
With some exceptions *, all of our hotels have parking, either covered or discovered.
The price can range between € 5 and € 20 depending on hotel and season, remember that with your Club Best card a discount of 50% on the price of parking will be applied.
This service is free at Best Pueblo Indalo for reservations made through the Best Hotels website.
* Parking not available in Hotel Oasis Park, Best Terramarina, Best Tenerife and Best Aranea. Parking for Best Mojacar is located at Best Oasis Tropcal
Do you have baby food in the restaurant?
Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.
Is there a loan service for towels for the pool?
To ensure the enjoyment of your holiday, most of our hotels have a towel rental service for the pool (subject to payment of a deposit that will be returned when returning the towel).
In some cases, the service may generate additional charges.
Please, check availability and price on the page of each hotel, by clicking on the "Further optional services" line or by calling the reception.
Booking on the official website
Exclusive benefits
We guarantee the best price
Best Hotels guarantees the best online price for your reservation.
100% secure booking
Best Hotels guarantees a 100% secure booking process.
No management fees
Best Hotels will not charge you any management fees for your reservation.
All inclusive
Book at our Hotels and enjoy the benefits of All Inclusive