BEST HOTELS CHAIN
Corporate Information
Best Hotels is an important Spanish hotel chain that began its activity in the sector in 1994. The company currently manages 39 establishments, the majority of which are 4 stars, distributed throughout the Spanish geography, Andorra and Dominican Republic.
Mission and vision
At Best Hotels we have the firm purpose of providing our guests and clients with one of their best vacation experiences, as well as first-class professional hospitality, betting heavily on continuous improvement processes and working to improve the environmental sustainability of our hotels. .
Best Hotels will continue to optimize its professionalism in management and service to its clients in order to improve its proposal and become a benchmark in the Spanish hotel sector in terms of quality and good work.
Best Hotels will continue to optimize its professionalism in management and service to its clients in order to improve its proposal and become a benchmark in the Spanish hotel sector in terms of quality and good work.
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Code of Ethics & Corporate Compliance
The legislative environment in which we carry out our activity is increasingly complex and the impact of regulation is more intense than ever. The Best Hotels Corporate Compliance Department establishes the prevention, management, control and reaction mechanisms. Not only for compliance with laws, but also for commitments to our customers, suppliers, etc.
This department establishes and standardizes our procedures to prevent, detect and remedy risks related to compliance with laws and regulations from the perspective of ethics and integrity, demanding transparent and lawful business conduct.
The culture of Best Hotels is none other than that of working through ethical conduct, helping employees to comply with the law, the code of conduct and ethics and internal policies through clear and accessible rules, easy-to-use tools and Approval systems and reinforced legal and accounting controls.
In this link you can consult the Code of Ethics of Best Hotels.
This department establishes and standardizes our procedures to prevent, detect and remedy risks related to compliance with laws and regulations from the perspective of ethics and integrity, demanding transparent and lawful business conduct.
The culture of Best Hotels is none other than that of working through ethical conduct, helping employees to comply with the law, the code of conduct and ethics and internal policies through clear and accessible rules, easy-to-use tools and Approval systems and reinforced legal and accounting controls.
In this link you can consult the Code of Ethics of Best Hotels.
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Know our
1987
Constitution of Best Hotels and acquisition of the first hotel in Salou, the Best Michelangelo.
1988
Expansion in Salou with the acquisition of the Best Da Vinci hotel.
1993
Incorporation of three more hotels in Salou: Best San Diego, Best Los Angeles and Best San Francisco.
1994
The Best Cap Salou and Best Mediterráneo hotels, both in Salou, join the chain.
1995
Expansion on the Costa Dorada with three new hotels: Best Sol d'Or, Oasis Park and Best Terramarina.
1996
Best Hotels expands in Andalusia, more specifically in Mojácar, with the acquisition of two hotels: the Best Pueblo Indalo and the Best Indalo.
1997
The Best Semiramis hotel is incorporated, the first in the Canary Islands, more specifically in Tenerife. The first hotel on the Costa del Sol, the Best Tritón in Benalmádena, is also incorporated.
1998
Expansion in Andalusia with the Best Siroco hotel in Benalmádena and beginning of the internationalization of Best Hotels with the integration of the Best Andorra Center hotel in Andorra.
2000
In the Dominican Republic, the Luperón Beach hotel and the Tropical hotel are incorporated, while in Andalusia the Best Mojácar hotel is inaugurated on the Costa de Almería.
2002
The Best Oasis Tropical is inaugurated on the Costa de Almería. In addition, the company Viajes Best Hotels is founded with offices in Benalmádena and Salou.
2003
The Best Benalmádena hotel is inaugurated on the Costa del Sol and the first urban hotel is incorporated into the chain, more specifically, the Best Front Marítim in Barcelona.
2005
Incorporation of the second hotel in Barcelona, the Best Autohogar hotel.
2006
Beginning of the management of the Aparthotel Reina Vera in Almería.
2007
Incorporation of the Best Tenerife hotel in Tenerife south and inauguration of the Best Alcázar on the Costa Tropical (Almuñécar). Acquisition of four hotels on the Costa Dorada, two in Salou and two in Cambrils: Best Negresco, Best Punta Dorada, Best Marítim and Best Cambrils.
2008
Acquisition of the Best Aranea hotel in Barcelona and inauguration of the Best Alcázar Apartments in Almuñécar (Granada).
2010
Inauguration of the fourth hotel in Barcelona, the Best 4 Barcelona.
2015
Acquisition of the Best Jacaranda in Tenerife south and incorporation of the first hotel in the Balearic Islands, the Best Delta in Mallorca (Maioris).
2016
Incorporation of the Best Sabinal hotel in Roquetas de Mar.
2018
Inauguration of the Best Costa Ballena hotel on the Costa de la Luz (Chipiona). Incorporation of the Best Roquetas in Roquetas de Mar (Costa de Almería).
2019
Incorporation of the Best Osuna, the chain's first hotel in Madrid.
2020
First Best Hotels hotel on the Costa Brava (Catalonia), incorporation of the Best Lloret Splash.
2021
Inauguration of the Serenade Punta Cana Beach & Spa Resort by Best Hotels in the Dominican Republic, a new five-star resort.
2022
Incorporation of the Best Punta Dorada, a 4-star hotel in Salou.
BEST HOTELS
Chain of vacation and urban hotels in Spain and Andorra, most of them 4 and 5 stars, all of them recently renovated that offer maximum comfort and well-being to their guests, as well as first-class professional hospitality. Best Hotels works on the continuous improvement of the sustainability and respect for the environment of its facilities and services.
SERENADE CARIBBEAN RESORTS
Specialized hotel manager and manager of five-star resorts, with all-inclusive service, in the Caribbean area. These are resorts with a wide range of luxury services in a privileged environment, located on the beachfront and top-class facilities with personalized service and attention. The Serenade resorts include an exquisite and extensive gastronomic offer, shopping, theater and convention centers, spa and wellness, splash pools, water sports...
Quality
Without a doubt, the reason for being of Best Hotels is the satisfaction of our clients. That is why we are strongly committed to continuous improvement processes, always thinking of the maximum comfort and well-being of our guests, and with the aim of continuing to be a benchmark in terms of quality and good work. Thus, we know that only with establishments in perfect condition, with innovative services such as the Splash-type pools that we are incorporating in several hotels, in addition to training and retaining our human team, will we ensure that our clients enjoy unforgettable stays.
In total, since 2017 the company has fully refurbished 21 hotels and more than 7,000 rooms. In addition to the 13 on the Costa Dorada, the renovated establishments have been: Best Semiramis and Best Tenerife, both in Tenerife; Best Delta in Majorca; Best Siroco in Costa del Sol; Best Indalo, Best Pueblo Indalo and Best Sabinal, on the Costa de Almería and the Best Autohogar in Barcelona. In addition, in this period, Best Hotels has added more than 1,200 rooms in new hotels.
In recent years, the quality standard of Best Hotels has also been raised considerably. Thanks to comprehensive reforms and improvements in our hotels, we have increased a dozen establishments from 3 to 4 stars.
In total, since 2017 the company has fully refurbished 21 hotels and more than 7,000 rooms. In addition to the 13 on the Costa Dorada, the renovated establishments have been: Best Semiramis and Best Tenerife, both in Tenerife; Best Delta in Majorca; Best Siroco in Costa del Sol; Best Indalo, Best Pueblo Indalo and Best Sabinal, on the Costa de Almería and the Best Autohogar in Barcelona. In addition, in this period, Best Hotels has added more than 1,200 rooms in new hotels.
In recent years, the quality standard of Best Hotels has also been raised considerably. Thanks to comprehensive reforms and improvements in our hotels, we have increased a dozen establishments from 3 to 4 stars.
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CSR, Sustainability and environment
Best Hotels is a chain that is aware of the impact that tourism generates on society and the environment and, as a leading company, we cannot forget our social responsibility as well. It is our way of being and, without a doubt, we will continue along this path that began years ago where our commitment to offering a superior holiday experience in our hotels is closely linked to responsible business management in all its areas: both economic and healthcare. , the social and the environmental.
All our hotels assume sustainability as a guiding principle and incorporate new management systems that guarantee a minimum impact on the environment, the promotion of culture and the local economy. We are working to implement the Biosphere Sustainable certificate for Hotels during 2022 and 2023 to our entire hotel plant. This distinction, awarded by the Responsible Tourism Institute, ensures compliance with international sustainability requirements and positions sustainable hotels so that responsible tourists find them first. It provides knowledge, success stories, advice and a certificate that guarantees that the hotel is an example to follow.
The Biosphere methodology transfers to tourism the 17 Sustainable Development Goals (SDG) of the United Nations 2030 Agenda, approved in the only world summits sponsored by UNESCO and the UNWTO, which were held during 2017, the International Year of Sustainable Tourism. . At the Best Hotels level, the 2030 Agenda action plan provides us with a common language that allows any of our hotels to know where to focus their efforts according to each SDG. If we take Corporate Social Responsibility (CSR) as a basis, it identifies the principles and values with which Best Hotels is committed in the different areas (social, economic, environmental...), with the actions and activities carried out in each SDG being the that really contribute to the changes, future impacts and alignments of the business that the entity describes in its CSR: decent work and quality of life for workers, gender equality, health and quality of life, education and training, defense of the environment, as well as efficient and responsible consumption and production.
With regard to healthcare, we have created the Blue Health, We Take Care of You program. This is our health and safety protocol that is implemented in all our hotels, both at a general level, and also after the arrival of Covid19.
All our hotels assume sustainability as a guiding principle and incorporate new management systems that guarantee a minimum impact on the environment, the promotion of culture and the local economy. We are working to implement the Biosphere Sustainable certificate for Hotels during 2022 and 2023 to our entire hotel plant. This distinction, awarded by the Responsible Tourism Institute, ensures compliance with international sustainability requirements and positions sustainable hotels so that responsible tourists find them first. It provides knowledge, success stories, advice and a certificate that guarantees that the hotel is an example to follow.
The Biosphere methodology transfers to tourism the 17 Sustainable Development Goals (SDG) of the United Nations 2030 Agenda, approved in the only world summits sponsored by UNESCO and the UNWTO, which were held during 2017, the International Year of Sustainable Tourism. . At the Best Hotels level, the 2030 Agenda action plan provides us with a common language that allows any of our hotels to know where to focus their efforts according to each SDG. If we take Corporate Social Responsibility (CSR) as a basis, it identifies the principles and values with which Best Hotels is committed in the different areas (social, economic, environmental...), with the actions and activities carried out in each SDG being the that really contribute to the changes, future impacts and alignments of the business that the entity describes in its CSR: decent work and quality of life for workers, gender equality, health and quality of life, education and training, defense of the environment, as well as efficient and responsible consumption and production.
With regard to healthcare, we have created the Blue Health, We Take Care of You program. This is our health and safety protocol that is implemented in all our hotels, both at a general level, and also after the arrival of Covid19.
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News
Latest press news:
• Best Hotels inaugurates Serenade All Suites, its second resort in the Dominican Republic - 02/10/2023
• Best Hotels continues to expand its hotel plant in 2022 - 05/23/2022
• Best Hotels consolidates leadership in Costa Daurada with its 14th hotel - 05/17/2022
• Best Hotels kicks off the summer season by reopening all its hotels - 05/05/2022
• Best Hotels reopens two hotels renovated during the pandemic on the Costa Dorada - 07/12/2021
• Best Hotels inaugurates Serenade All Suites, its second resort in the Dominican Republic - 02/10/2023
• Best Hotels continues to expand its hotel plant in 2022 - 05/23/2022
• Best Hotels consolidates leadership in Costa Daurada with its 14th hotel - 05/17/2022
• Best Hotels kicks off the summer season by reopening all its hotels - 05/05/2022
• Best Hotels reopens two hotels renovated during the pandemic on the Costa Dorada - 07/12/2021
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