Join Our Team!
We are looking for a Receptionist for Best Hotels!
What We Offer:
• Inclusive Work Environment: A dynamic and welcoming environment where we value and respect every team member.
• Development and Growth: Ongoing opportunities to develop your career and grow with us. We offer training and professional development programs.
• Benefits and Well-being: Competitive salary package, attractive benefits, and a focus on employee well-being.
• Exclusive Discounts: Discounts on our hotels and services for you and your family.
• Positive Work Culture: We foster a positive work environment where every day (or night) brings new experiences and challenges.
• Contract: Fixed-discontinuous
What We Look For In You:
• Education and Experience: One year of previous experience in a similar position is a plus, but what's most important is your positive attitude and willingness to learn.
• Interpersonal Skills: Excellent communication skills and ability to connect with guests and colleagues.
• Languages: Fluent English to maintain a fluent conversation. Other languages are a plus.
• Positive Attitude: Friendly, proactive person, always willing to help.
• Organization and Multitasking: Ability to handle multiple tasks and remain calm under pressure.
• Flexibility: Availability to work rotating shifts, including weekends and holidays.
• Autonomy and Responsibility: Ability to work independently and make sound decisions overnight.
What Will You Do in This Role?
• Customer Service: You will be the hotel's first impression, welcoming and serving guests with kindness and professionalism.
• Check-in and Check-out Management: You will efficiently record guest arrivals and departures, ensuring a seamless experience.
• Information and Assistance: You will provide information about the hotel, services, hours, and local attractions to enhance your guests' stay.
• Reservation Management: You will review, modify, and confirm reservations, ensuring correct room availability.
• Billing and Payments: You will manage collections, issue invoices, and perform administrative tasks related to guest stays.
• Coordination with Other Departments: You will communicate with the cleaning, maintenance, and other departments to ensure everything runs smoothly.
• Incident Resolution: You will handle customer queries, complaints, or problems efficiently and with empathy.
• Security Supervision: You will ensure the safety of the hotel, ensuring that rules and protocols are followed.
About Us
At Best Hotels, we're not only dedicated to providing unforgettable experiences for our guests, but we also deeply value our team. We believe our employees are the heart of our operations, and we're committed to their development and well-being. If you're passionate about customer service and looking for an inclusive and dynamic work environment, we'd love to meet you!
Join Best Hotels and be part of a team dedicated to creating unforgettable experiences for our guests, even at night!
