Best Hotels needs to recruit a Call Center Operator for its offices in Salou.
TRAINING:
• High school or vocational training related to customer service/reception
REQUIREMENTS:
• Knowledge of the hotel room reservation process.
• Languages: English, French, German at least 1.
• Ability to empathize with the client and make the best recommendation for their vacation.
• Commercial capacity to close and obtain reservations.
• Knowledge of office automation.
• Flexible hours available.
• At least 1 year of experience in a similar position.
• Reside in the province of the vacancy (Accommodation is not offered)
FUNCTIONS TO PERFORM:
• Answer incoming calls from customers and assist them with their queries.
• Keep customer information up to date in the internal system.
• Work in accordance with data security policies at all times.
• Work in accordance with the company's key performance indicators in relation to call volume and service levels.
TECHNICAL COMPETENCES:
• Learning and using knowledge.
• Planning and organization.
• Initiative.
• Communication.
• Concern for order and quality.
