Join Our Team!
We are looking for a reception assistant for Best Hotels
What We Offer:
• Inclusive Work Environment: You will be part of a team where collaboration and respect are essential.
• Development and Growth: Continuing education programs and opportunities for professional growth within the company.
• Benefits and Well-being: Competitive salary package and attractive benefits.
• Exclusive Discounts: Discounts on our hotels and services for you and your family.
• Positive Work Culture: Safe, motivating, and excellence-oriented environment
• Contract: Fixed-discontinuous
What We Look For In You:
• Education and Experience: 6 months prior experience in a similar position.
• Interpersonal Skills: Excellent communication skills and ability to connect with guests.
• Languages: Fluency in English to maintain a comfortable conversation with guests. Other languages such as French or German are a plus.
• Positive Attitude: Friendly, proactive person, always willing to help.
• Organization and Multitasking: Ability to handle multiple tasks and remain calm under pressure.
• Flexibility: Availability to work rotating shifts, including weekends and holidays.
• Knowledge of points of interest: You must be familiar with the city's points of interest to keep our guests informed upon request.
What Will You Do in This Role?
• Customer Service: You will be the hotel's first impression, welcoming and serving guests with kindness and professionalism.
• Check-in and Check-out Management: You will efficiently record guest arrivals and departures, ensuring a seamless experience.
• Information and Assistance: You will provide information about the hotel, services, hours, and local attractions to enhance your guests' stay.
• Reservation Management: You will review, modify, and confirm reservations, ensuring correct room availability.
• Billing and Payments: You will manage collections, issue invoices, and perform administrative tasks related to guest stays.
• Coordination with Other Departments: You will communicate with the cleaning, maintenance, and other departments to ensure everything runs smoothly.
• Incident Resolution: You will handle customer queries, complaints, or problems efficiently and with empathy.
• Security Supervision: You will ensure the safety of the hotel, ensuring that rules and protocols are followed.
About Us:
At Best Hotels, we're not only dedicated to providing unforgettable experiences for our guests, but we also deeply value our team. We believe our employees are the heart of our operations, and we're committed to their development and well-being. If you're passionate about customer service and looking for an inclusive and dynamic work environment, we'd love to meet you!
Join Best Hotels and help us create unforgettable moments for our guests while you grow professionally in an environment that values you!
